Tallinn Health Care College
Tallinn Health Care College
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Curriculum subjectClient Service
| Subject |
| Subject code |
KL17 |
| Subject name |
Client Service |
| Credit points |
3 ECTS |
| Grading method |
Nondistinctive |
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| Curriculum subject |
| Curriculum |
2019 F |
| Study year |
2 |
| Semester |
Fall semester |
| Subject type |
Mandatory |
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Subject loads
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| Lecture |
12 |
| Practice |
8 |
| Seminar |
4 |
| Personal study |
54 |
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| Aim |
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| To acquire knowledge about client service foundations and provide readiness for understanding and fulfilling clients` needs in service process. |
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| Study outcome |
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1. Knows foundations and ethical aspects of client service.
2. Knows the nature of service process and can participate properly in this.
3. Knows types of products/service and is able to plan and carry out (sales) conversation.
4. Uses appropriate communication techniques in client service. |
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| Current rounds |
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| None |
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