Tallinn Health Care College
Tallinn Health Care College
| | |
|
Curriculum subjectClient Service
| Subject |
| Subject code |
KL17 |
| Subject name |
Client Service |
| Credit points |
3 ECTS |
| Grading method |
Nondistinctive |
|
| Curriculum subject |
| Curriculum |
2017 HT |
| Study year |
2 |
| Semester |
Spring semester |
| Subject type |
Mandatory |
|
| Aim |
|---|
| To acquire knowledge about client service foundations and provide readiness for understanding and fulfilling clients` needs in service process. |
|
| Study outcome |
|---|
1. Knows foundations and ethical aspects of client service.
2. Knows the nature of service process and can participate properly in this.
3. Knows types of products/service and is able to plan and carry out (sales) conversation.
4. Uses appropriate communication techniques in client service. |
|
| Current rounds |
|---|
| None |
| |
| | |
