Curriculum subject

Client service

Subject
Subject code	5PA13KT
Subject name	Client service
Credit points	3 ECTS
Grading method	Nondistinctive

Curriculum subject
Curriculum	2014 TT
Study year	3
Semester	Fall semester
Subject type	Mandatory

Aim
To provide knowledge about the principles and key topics of today`s client service.

Study outcome
Having passed the subject, the student: 1 knows the principles of service ethics; 2 is able to listen to clients and knows counselling principles; 3 knows types of services/products and is able to plan a conversation; 4 has techniques to manage different types of clients; 5 understands complaints and problems of a client.

Current rounds
None