Tallinn Health Care College
Tallinn Health Care College
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Curriculum subjectCustomer service
| Subject |
| Subject code |
5PA11/KT |
| Subject name |
Customer service |
| Credit points |
3 ECTS |
| Grading method |
Grade prelim (letters) |
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| Curriculum subject |
| Curriculum |
2012 TT |
| Study year |
3 |
| Semester |
Spring semester |
| Subject type |
Mandatory |
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| Academicians |
| Õilme Siimer |
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| Aim |
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Objectives
To provide knowledge about the principles and key topics of
contemporary customer service |
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| Study outcome |
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Learning outcomes
Having passed the subject, the student:
1. knows the principles of service ethics;
2. is able to map clients;
3. knows the types of services/products and knows how to plan
a conversation;
4. has techniques for coping with different types of clients;
5. understands client’s complaints and problems. |
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| Current rounds |
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| None |
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