Subject 'Customer service'

Year:   2012/2013    2013/2014    2014/2015    2015/2016    2016/2017    

Objectives
To provide knowledge about the principles and key topics of
contemporary customer service

Learning outcomes
Having passed the subject, the student:
1. knows the principles of service ethics;
2. is able to map clients;
3. knows the types of services/products and knows how to plan
a conversation;
4. has techniques for coping with different types of clients;
5. understands client’s complaints and problems.

2012: TT  

2011: TT