Subject 'Client service'

Name in Estonian: Klienditeenindus

Year: 2013/2014 2014/2015 2015/2016 2016/2017 2017/2018

State code	5PA13KT
Study language	Estonian
Chair	Chair of Occupational Therapy
Credit points	3 ECTS
Grading method	Nondistinctive

Aim

To provide knowledge about the principles and key topics of today`s client service.

Study outcome

Having passed the subject, the student:
1 knows the principles of service ethics;
2 is able to listen to clients and knows counselling principles;
3 knows types of services/products and is able to plan a conversation;
4 has techniques to manage different types of clients;
5 understands complaints and problems of a client.

Is taught in following curricula

2016: TT

2015: TT

2014: TT

2013: TT