Subject 'Client Service'

Name in Estonian: Klienditeenindus

Year: 2017/2018 2018/2019 2019/2020 2020/2021 2021/2022

State code	KL17
Study language	Estonian
Chair	Joint subject for students
Credit points	3 ECTS
Grading method	Nondistinctive

Aim

To acquire knowledge about client service foundations and provide readiness for understanding and fulfilling clients` needs in service process.

Study outcome

1. Knows foundations and ethical aspects of client service.
2. Knows the nature of service process and can participate properly in this.
3. Knows types of products/service and is able to plan and carry out (sales) conversation.
4. Uses appropriate communication techniques in client service.

Is taught in following curricula

2020: F HT OP TT Ä

2019: F HT OP TT Ä

2018: F HT OP TT Ä

2017: F HT OP TT Ä